SecondMuse, an innovation and collaboration agency, worked to create a research framework that would better incorporate the needs of user communities into the internet freedom tool creation process.

SecondMuse is a group of people working vigorously to better the world we live in. They co-create prosperity by applying the art and science of collaboration to solve complex problems.

SecondMuse’s project aided in the creation and development of more effective Internet Freedom tools (IFTs) through the application of a research framework grounded in ethnography, human-­centered design, and the practice of research-­based product definition. This framework defines motivations, needs and usability challenges facing user communities of target IFTs and provide development and designs milestones that are necessary to address these challenges. This work also provides selective recommendations to developers of specific IFTs in the form of proposed development milestones to address the findings of a pilot study.