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Technology Manager / Director

The Open Technology Fund is seeking a thoughtful, curious, engaged and self-motivated Technology Manager / Director to manage the team’s technical operations and be the person we can rely upon the most for our team’s security.

Position Description

The Technology Manager / Director should have proven experience and knowledge from within the global internet freedom ecosystem, with a deep thematic grasp and sense of the challenges and opportunities from either previous roles as security practitioner or a maker of relevant technology. The position requires a passion for working with diverse global communities who are addressing internet freedom and human rights problems with technology-backed solutions.

The role affords opportunities to build and share substantive knowledge around key strategic and operational topics and to interact across a range of people within OTF and the communities we’re a part of. While the majority of time spent will be in OTF’s headquarters located in Washington, DC, there will be opportunities to travel and some may be required. The Technology Manager / Director will report directly to OTF’s Deputy Director and will work closely with OTF’s Digital Safety Director.

We are keen to receive applications from people who consider themselves under-represented in the philanthropy, human rights, internet freedom, security, and/or technology communities - even if they feel they meet only some of the qualifications.

Responsibilities

We do NOT expect applicants to have all the qualifications or responsibilities described below. The position description provides the overall combination of needs by our team at this time.

Manage the team's internal technical operations

  • Supervise and and administer the systems and infrastructure OTF relies upon to function efficiently. This includes the dozens of online services such as G Suite, Slack, and our own web application we regularly rely upon as well as our team’s Mac, iOS, Android, and ChromeOS based devices.
  • Respond to the team’s need for needed technical resources by evaluating and implementing new systems and infrastructure accordingly.
  • Identify, deploy, and monitor KPIs, alerts, and audit reports that determine technological performance and effectiveness.
  • Continually assess and evaluate OTF team and other key stakeholder feedback to inform necessary improvements and adjustments to technical operations.
  • Develop and implement new technical strategies that are in alignment with OTF’s goals, values, and principles.
  • Create and update documentation on technical operations and practices.

Be the team member most focused on security

  • Conduct initial security and privacy assessments, and ongoing vulnerability monitoring of OTF systems and practices.
  • Ensure the implementation and operation of the technical systems maintain quality assurance and sensitive data protection standards.
  • Work closely with our software development team and those creating new initiatives to ensure OTF’s use of technology and data respond to the ethical, legal, social, and privacy-related challenges that come from using technology and data in human rights work, proposing and testing changes as needed.
  • Support the design, strategy, and implementation of OTF security monitoring practices; Produce and distribute information security alerts, warnings, and announcements to team and define new features for the systems we maintain as needed.
  • Under supervision and/or coordination with the Digital Safety Director: develop, document, and provide guidance on security controls that are appropriate for the risks OTF team members face, being supportive of the unique requirements of their work.
  • Under supervision and/or coordination with the Digital Safety Director: promote a risk-aware culture within OTF by conducting information security trainings and awareness raising activities with our team as a group and individually.

Participate in application reviews

  • Join our regular OTF team calls.
  • Join and contribute to the due diligence review of applicants as needed.
  • Complete formal written reviews of applications as assigned as needed.
  • Work collaboratively with other team members to develop, define, and implement improved review workflows.

Engage our community, discover new things, and grow

  • Attend, represent OTF, and participate at relevant events, code sprints, hack-a-thons, forums, and other convenings relevant worldwide;
  • Continually scan the fields related to internet freedom, follow key developments, technologies, and debates, and share key findings or lessons among colleagues and the field.
  • Keep abreast of relevant literature, from press to academic research that affects internet freedom.
  • Participate within community discussions both on the platforms we maintain and those our communities engage.
  • Identify and recruit potential internet freedom projects that should apply to OTF.
  • Identify and promote opportunities for team members and projects to be involved in the larger community.
  • Continually learn new skills and share knowledge to help improve and advance team practices.
  • Fulfill other duties as discussed and assigned by the OTF Principal Director, Deputy Director and RFA President.

Qualifications

Alignment to the Mission and Culture of OTF

  • Commitment to OTF’s mission and core values of equity, fairness and diversity.
  • Passion for social change with knowledge of philanthropy, and interest in the field of human rights and internet freedom, including nonprofit organizations, entrepreneurship, racial and gender equity, civic engagement, etc.
  • Personal qualities of humility, capacity for self-reflection, and/or a sense of humor.
  • Discretion and ability to handle confidential issues.
  • Action-orientated and entrepreneurial self-starter who can work well independently and in teams.

Education

  • A level of education that when combined with your professional experience will adequately show you have the capability to contribute meaningfully to OTF. Candidates who have relevant academic degrees or certifications are encouraged to apply, but this is a plus - not a requirement.

Experience

We do NOT expect applicants to have all the experience, skills, and knowledge described below. This section contains an illustrative list of the kinds of experience that we will be looking at when evaluating applications.

  • Strong technical understanding of the internet, digital threats faced by victims of human rights abuse and human rights activists and defenders, and digital security tools and tactics that can be used to address those threats.
  • Ability to explain complex technical subjects clearly and respectfully to audiences of specialists in non-technical fields.
  • Experience in censorship, circumvention, security, privacy, and other related technology-centric aspects in the context of targeted and/or vulnerable populations, complex humanitarian crises, human rights defense, armed conflict, or widespread violence.
  • Experience with threat management and incident response including direct command of incidents, prioritization of findings, evidence collection, developing remediation strategies, and/or measuring those strategies.
  • Experience with information security risk management practices, including threat modeling, risk assessment, and/or digital security evaluations of tools, platforms, or workflows.
  • Experience deploying and configuring security systems, including firewalls, intrusion detection/prevention systems, content filtering, log management, endpoints, and/or alerting.

Related Skills and Knowledge

  • Self-motivation with a passion for continuous learning.
  • Ability to simultaneously handle multiple projects effectively and adjust to changing priorities.
  • Strong critical thinking/analytical skills, creativity, and a proven drive for quality.
  • Detail-oriented and organized, experience with project management.
  • Exceptional professionalism, follow-through and people skills.
  • Excellent oral and written communication skills.
  • Excellent ability to work collaboratively and respectfully with others in multicultural teams, across organizational boundaries and multiple time zones, and with team members at all levels. Language skills and field experience a plus.
  • Confidence and enthusiasm when communicating to both external partners and the internal project team in both formal and informal presentations.
  • A flexible and enthusiastic approach to work, including the humility and grace to work effectively with others in a collaborative, fast-paced environment, a “can do” attitude.

Compensation

Salary $ 60,000 - $ 98,000 annually commensurate with qualifications and experience. Excellent benefits package. This is a full-time position for employment or contract. OTF seeks exceptional applicants and offers competitive compensation and excellent employer-paid benefits. OTF offers a relocation assistance package and will assist employees in obtaining necessary work authorization, as required.

OTF reserves the right to offer the position at the Manager or Director level.

Location

Washington, DC, USA is the required location to work from, with occasional work from home options available. Applicants are not required to hold a US Citizenship. However, this position requires travel to the USA. We are unable to arrange any required visas or facilitate immigration needs for travel and/or work in the USA.

Deadline

The application will remain open until we’ve found the best candidate, with review rounds approximately every two weeks.

How to Apply

Please submit your cover letter and resume/CV via email to [email protected]. Only applications submitted to that email address will be considered. Due to the large response, inquiries regarding the status of applications will go unanswered.

OTF believes that diverse teams are strong teams. Radio Free Asia is an equal opportunity employer committed to workforce diversity, composed of teams with a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, and socio-economic backgrounds. We encourage candidates of all races, genders, ages, abilities, orientations, ethnicity, and national origins to apply, and welcome those with alternative backgrounds and experiences. Citizens of all nationalities are encouraged to apply.

OTF & RFA

The Open Technology Fund is a program created by Radio Free Asia, a 501(c)3 nonprofit, to support open technologies and communities that increase free expression, circumvent censorship, and obstruct repressive surveillance as a way to promote human rights and open societies. RFA’s mission is to provide accurate and timely news and information to Asian countries whose governments prohibit access to a free press.

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